Tag: Helpdesk
Recently, several variations of phishing emails have been tricking students, faculty and staff into thinking the email is from NIU. The email states that you must validate your NIU account information by clicking on a link or you will be blocked from your account. DO NOT CLICK ON THE LINK. This email is not from...
Kevin Morgan updated, tested and trained his fellow employees on the ResTool app. Samantha Lachowicz created a graphical analysis of Helpdesk “trouble tickets” by category and impact to measure the Helpdesk’s performance. James Sheputis assumed the responsibilities of a tech lab’s graduate assistant, overseeing trouble tickets, attending Helpdesk meetings and working with technical staff outside...
Dozens of students, faculty and staff come every week to the Division of Information Technology’s Contact Center, located in the Telecommunications and Security Building. It’s there that they seek help from the Mobility Support team. “Can you help me get NIU email on my phone?” “I just got this new tablet – how do I...
