Amanda has always been a great help with assisting me with Blackboard questions. She is kind, incredibly responsive (often within minutes of a message being sent), and very patient when I am asking the same question I asked months earlier, but did not retain the answer. Last summer and fall many College of Law faculty who may not have used Blackboard in the past were using it. Because our schedule is a bit different than the rest of the university and because of the newness of Blackboard for some faculty, we had several issues around course availability. Amanda worked with me to make sure all the classes were made available early enough to avoid any issues with access and we were able to make the access to fall classes go smoothly. Also, just last Friday she was quick to help resolve an issue I was having, making my own start to the semester better.
I really appreciate her patience and pleasant attitude and all the assistance she provides.