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Drop-off, curbside hearing aid services available at NIU clinic

June 15, 2020

NIU’s Speech-Language-Hearing Clinic is offering selected audiology services through July. Patients may schedule curbside or drop-off hearing aid repairs at the clinic, 3100 Sycamore Road in DeKalb.

Call 815-753-1481 for same-day, curbside service. Drop-offs are accepted from 11 a.m. to 3 p.m. Tuesdays through Fridays. Warranties and standard service rates apply, and patients will be billed.

For both curbside and drop-off services, patients should put their devices in a sealable plastic baggie with their name and a phone number where they can be reached for pickup.

There is a drop-off bin at the clinic’s front door to place the baggie, and a doorbell to ring to alert staff. Patients are asked to then return to their vehicle (audiologists will not be available for in-person consultation at this time). They will be contacted for pickup (typically the same day for curbside, one to two days for drop-offs). All devices/baggies will be disinfected prior to return.

The clinic will also be taking requests for in-person appointments for device reprogramming or fit problems, to begin in mid July. Diagnostic appointments scheduling will follow. Call 815-753-1481 to request services.

All patients will be screened both on the telephone and at check-in for appointments, following Centers for Disease Control and Illinois Department of Health recommendations for COVID-19 prevention. All staff and clinicians are also screened daily and wear appropriate protective equipment while in contact with your devices. All clinic visitors will be required to wear a mask.

For more information, please call 815-753-1481 or email [email protected].