While Kathy is always extremely helpful, we recently needed to reinstate a phone number that had been returned to Frontier, and it needed to be retrieved immediately – not an easy task. Kathy kept in constant contact with Frontier until the number had been reinstated. She also kept in constant contact with NIU staff with updates in the process. Kathy did this all with a helpful attitude and followed through until all the loose ends were taken care of. Kathy’s patience and “can do” attitude deserve a round of applause!