ACE Group announced the appointment of Northern Illinois University alumnus Keith Higdon as vice president, Claims Data Analytics, Claims, ACE Group. In this newly-created position, he will support both ACE and ESIS, Inc., a risk management services company and member of ACE Group, in advancing and executing a claims data analytics strategy for each organization to more fully meet the evolving needs of its clients and support industry-leading claim capabilities.
Based in Chicago, Higdon will work collaboratively with ACE’s Predictive Modeling team, placing an emphasis on accessing data and transforming it into decision-making information, as a basis for implementing efficient and effective claims management to drive down clients’ total cost of loss.
Higdon will also strategically use data to best serve multinational clients with claims across the globe by working with ACE’s Global Accounts division, which was launched in 2013 to service large multinational customers with complex underwriting and servicing needs.
“I’m pleased to welcome Keith to this key role, which represents ACE’s continued investment in our multinational claims operations. His extensive experience and successful track record in predictive modeling and client relationship building will enable ACE and ESIS to develop and deploy analytic solutions that drive improved claims efficiency, outcomes, and branding with current and prospective clients,” said Mr. Laudermilch.
Chris Maleno, Division President, ACE USA, commented, “This data analytics and predictive modeling-driven strategy will further enable ACE and ESIS to develop a deep understanding of our customer-centric and balanced approach that blends people, process, and technology, and the distinctive difference in the way we use data analytics to measure outcomes and pinpoint cost drivers of claims.”
With nearly 20 years of both data analytics and client relationship management experience, and expertise in both the Property and Casualty market and the TPA arena, Higdon most recently served as Senior Vice President at a North American leading provider of claims management services, where he coordinated a multidisciplinary team to identify new efficiencies for clients, including cost saving opportunities, new products and technologies. Prior to this role, he held various data analytics and evaluation, and business management roles at a global brokerage.
Higdon received dual Bachelor of Science degrees in Sociology/Criminology and Anthropology from NIU. In addition, he was awarded a Master of Information Technology and Management (MITM) degree from Illinois Institute of Technology. Higdon also serves as Chairman of the Advisory Board – Center for Employee Health Studies, University of Illinois at Chicago.