Media CRM & sales intelligence software provider Matrix Solutions hired Northern Illinois University alumna Eileen Fredette as senior success manager. According to a Matrix press release, she will play an integral role in helping users monetize their investment of the Matrix CRM and sales intelligence platform moving forward.
As a senior success manager at Matrix, Fredette will apply her more than 15 years of media industry expertise to work with users to enhance efficiencies and optimize workflows. More specifically, she will be responsible for ensuring the business continuity of sales data, proactively creating personalized action plans, remotely monitoring user adoption and trend analysis, as well as maximizing investments in the Matrix platform.
Before joining Matrix, Fredette spent over 10 years at Belo accomplishing big goals with amazing people, most recently serving as director of technology. Fredette identified opportunities to enhance productivity, reduce costs, increase revenue, and improve employee and customer experiences. Prior to Belo, Fredette spent five years with Clear Channel.
Fredette received her bachelor of science in Operations Management and Information Systems from NIU.